Frequently Asked Questions!
Where are all the items and animals?
<p>We are a brand new company and that means we need to build a user base! Rest assured, we are working hard to bring new sellers and buyers to Roo Stores. Keep checking back as the user base and product base grows! </p>
How are payments processed?
<p>We are partners with a credit card payment processor called Stripe! They are a very popular and widely used payment processing company. Stripe is highly secure so you can sleep easy at night knowing that your payment information is safe. </p><p>Stripe processes the payments between buyers and sellers. Sellers will automatically receive payments from Stripe for successful transactions. </p>
What is Stripe Express?
<p>Stripe Express is a simplified version of Stripe's payment platform, designed for businesses and individuals who need to receive payments more easily, without managing a full Stripe account. This makes life a bit more smoother for the sellers on our website. You will never have to leave RooStores.com in order to sign up to Stripe or to get paid out because our website has Stripe Express built into it!</p>
Why do I have to provide my social security number when I sign up for Stripe Express?
<p>Stripe requires this information by law. Roo Stores does not collect or store this information at all. This also protects you to ensure that real people are purchasing your stock. </p>
Is there a fee to use Roo Stores?
<p>There are only fees for sellers using Roo Stores. For sellers, Stripe charges a fee to process credit card payments and we (Roo Stores) charge a commission fee. We charge a commission fee to help keep the website live and running! All other features on the website are free for everyone!</p><p>You can list unlimited items for free!</p><p>Stripe charges 2.9% + 30¢ per transaction as a payment processing fee. </p><p>Roo Stores charges a 3% commission fee. </p><p> </p>
What shipping options are available to sellers?
<p>We offer USPS and FedEx label making for sellers! Also, you can have the option of allowing customers to come and pick up items that cannot be shipped through USPS or FedEx.</p>
How do sellers get paid out after making a sale?
<p>Stripe will automatically process your payment and pay you after a short period of time. You will never have to go to their website, making the process pain free to easily get paid after a sale. </p>
Do I have to sign up for Stripe to sell?
<p>Yes, this is currently our only payment processor for the website. Stripe processes the payments and automatically pays out the seller. Stripe is highly secure and provides safe transactions. For more information go to https://www.stripe.com.</p>
How secure is this website?
<p>This site is very safe and secure! We have a Domain Verification from Go Daddy, which provides security to the website. If you check the address bar, you will notice our web address starts with 'https' instead of 'http', this means that this website is secure. Also, you should see the lock icon, indicating that your connection is secure and all data you enter into Roo Stores is encrypted and private. </p><p>We do not know or save your account password. </p><p>Stripe safegaurds your identity and payment information.</p>
Does this site have location services?
<p>Yes! We offer google maps to help filter stores and products near you or anywhere you would like search! Use the filters in the browse section to search on location. </p>